Mixireal respects your privacy and is committed to protecting your personal information in accordance with UAE law and the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.mixireal.com or use our services.
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Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and profile details.
- Payment Information: Credit card details and billing information.
b. Non-Personal Information
- Technical Data: IP address, browser type, operating system, and device information.
- Usage Data: Pages viewed, time spent on the site, clickstream data, and other analytical data.
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Lawful Basis for Processing (GDPR)
Under the GDPR, we must have a lawful basis to process your personal information. The lawful bases include:
- Consent: When you have given clear consent for us to process your personal data for a specific purpose.
- Contract: When the processing is necessary for a contract you have with us or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: When the processing is necessary to comply with the law (not including contractual obligations).
- Legitimate Interests: When the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights and interests do not override those interests.
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How We Use Your Information
Your information is used to:
- Provide Services: To fulfill your requests for products and services and provide customer support.
- Improve Website: To personalize your experience and enhance our website’s functionality.
- Marketing and Communication: To send you promotional emails and offers relevant to your interests. You can opt-out at any time.
- Transaction Processing: To securely process payments and manage your account.
- Compliance: To comply with UAE legal obligations and GDPR requirements, and to enforce our terms and conditions.
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How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with third parties in specific situations:
- Service Providers: We share data with trusted third-party vendors who assist in operating our website and providing services, ensuring they comply with data protection regulations.
- Legal Requirements: We may disclose your information to comply with UAE legal obligations or European legal requirements, such as responding to court orders or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the business assets.
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International Data Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission, or other legal mechanisms recognized under the GDPR.
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Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how you interact with our website and to enhance your experience. Cookies help us:
- Functionality: Remember your preferences and improve the user experience.
- Analytics: Analyze how our website is used and gather statistical data.
- Advertising: Deliver relevant ads based on your browsing behavior.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our site.
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Data Security
We implement robust security measures to protect your personal information, including:
- Encryption: We use SSL encryption to protect sensitive information transmitted online.
- Access Control: We limit access to your personal information to authorized personnel and service providers who need it to perform their job functions.
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Your Rights
Under the GDPR and UAE law, you have the following rights:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal information, subject to legal requirements.
- Data Portability: You have the right to request the transfer of your personal data to another service provider.
- Objection: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
- Restriction: You can request the restriction of processing your personal information in certain circumstances.
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Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information as soon as possible.
If you believe that we might have any information from or about a child under 18, please contact us so that we can take appropriate action.
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Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.